Privacy Policy

1. Who we are

Abode & Co is responsible for the personal information described in this Privacy Policy in connection with the ABODE NO 1 website and enquiries relating to the development.

If you have any questions about this Privacy Policy, how we use your personal information, or you would like to exercise any of your data protection rights, you can contact us at:

2. Information we collect

We may collect personal information that you provide directly to us when you use the ABODE NO 1 website, download a brochure, submit an enquiry or otherwise contact us.

This may include:

• Your first name and surname
• Your email address
• Your telephone number
• The type of apartment you are interested in
• Information contained within your enquiry or message
• How you heard about ABODE NO 1
• Any other information you choose to provide to us

We may also receive limited technical information relating to your use of our website, such as device, browser and website usage information, where this is collected by the technologies used to operate or analyse the website.

3. How we use your information

We may use your personal information to:

• Provide you with the ABODE NO 1 brochure you request
• Respond to your questions or enquiries
• Discuss apartment availability and your requirements
• Arrange or discuss viewings where requested
• Manage and follow up enquiries relating to ABODE NO 1
• Understand how people discover ABODE NO 1 and assess the effectiveness of our marketing
• Operate, maintain and improve our website
• Protect our website and business from misuse, fraud or security threats
• Comply with our legal and regulatory obligations

4. Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for using personal information.

Depending on why we are using your information, we may rely on one or more of the following lawful bases:

Taking steps at your request

Where you contact us because you are considering a property, request information or ask us to take steps in connection with a potential purchase or other arrangement, we may process information where this is necessary to take steps at your request before entering into a contract.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include responding to and managing enquiries, understanding interest in ABODE NO 1, improving our services and protecting our website and business.

Legal obligations

We may process or retain personal information where this is necessary to comply with a legal or regulatory obligation.

Consent

Where we specifically ask for your consent for a particular use of your information, you may withdraw that consent at any time by contacting us.

5. Marketing communications

We will only send direct electronic marketing communications where we have an appropriate legal basis to do so and where applicable electronic marketing rules permit us to contact you.

Where we ask you to consent to marketing, that choice will be separate from simply submitting an enquiry or requesting a brochure.

You can ask us to stop sending marketing communications at any time using the unsubscribe option provided in the relevant communication or by contacting us.

6. Sharing your information

We do not sell your personal information.

We may share personal information where reasonably necessary with trusted organisations that help us operate the website, manage enquiries or provide services connected with ABODE NO 1.

These may include:

• Website and technology service providers
• Email and communications providers
• Professional advisers and service providers supporting ABODE NO 1
• Relevant sales, property or development partners where necessary to deal with your enquiry
• Regulators, authorities or other parties where disclosure is required by law

Where another organisation processes personal information on our behalf, we expect it to handle that information securely and in accordance with applicable data protection law.

7. International transfers

Some technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that an appropriate level of protection is in place as required by applicable UK data protection law.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to and managing your enquiry and meeting any legal, regulatory, accounting or reporting requirements.

The appropriate retention period may depend on the nature of your enquiry, whether you continue to have an active interest in ABODE NO 1, our relationship with you, and any legal obligations that apply.

When personal information is no longer required, we will take appropriate steps to delete it or anonymise it.

9. Keeping your information secure

We take appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances and the lawful basis on which we use your information, UK data protection law may give you rights including the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information in certain circumstances
• Ask us to restrict the use of your information in certain circumstances
• Object to certain uses of your personal information
• Receive certain personal information in a portable format where the right to data portability applies
• Withdraw consent at any time where we rely on consent

To exercise a data protection right, contact us at newhomes@abodeno1.co.uk .

11. Cookies and website technologies

Our website may use cookies and similar technologies that are necessary for the website to function and, where applicable, technologies that help us understand how the website is used.

Where consent is legally required before a non-essential cookie or similar technology is used, we will seek that consent through the website's cookie controls.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about your data protection rights and making a complaint is available from the Information Commissioner's Office .

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the ABODE NO 1 website, our services, the way we handle personal information or applicable legal requirements.

The latest version will be published on this page.